Prep - Curl Cut & Policies
Late Cancelation and No Show Policy
Raven & Rose Salon Cancellation and No Show Policy
Raven & Rose Salon understands that sometimes schedules change and therefore request at least 48 hours notice when cancelling or rescheduling your appointment. A credit card is required to book your appointment. Appointments cancelled within 24 hours or for which clients are a “NoShow” for will incur a charge of 100% of the service amount.
Remember that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 100% of the service scheduled.
We value your and our time and feel that it is fair to honor the same policies we hold to our clients. We deeply understand that accidents or emergencies can happen. For that, if you contact Emily via text or voicemail and relay the urgent emergency for the late cancelation, she can review and possibly reverse the 100% “No-Show” or 24 hour or less cancelation charge.
If you have any questions regarding our policies please give us a call at 509-408-2900
Thank you for booking your appointments with Raven & Rose Salon.
Looking forward to seeing you!
*Please be aware that continuing to schedule your appointment after reviewing the salon cancellation policy, you are providing us the acceptance and approval of charging you credit card if you do not comply with the cancellation policy. Thank you
I understand life happens, however this is 2 hours reserved for you so please kindly give 48 hours notice of reschedules or cancellations, so there is time to offer the time slot to another client.
PREPARING FOR YOUR CURLY SERVICE
*Curly Cuts & Pintura/Rezolights*
Please plan to arrive 10 minutes early for your appointment with a fresh clarified, detangled and dry, wash and go style. Late appointments may be canceled or rescheduled at the stylist's discretion so as to ensure that you and future clients get the best service. Clients that arrive with hair that is not prepped as indicated below may incur additional detangling fees at $80/hour or sometimes may need to be canceled or rescheduled due to time in which case the 50% cancellation fee does occur. I want you to have the best experience and to ensure that we have the time to give your hair what it needs. Please text the week prior to your appointment if you have additional questions on preparing your hair. If you believe you will need excess detangling, please call before booking so that I can can book that into the time of your appointment.
PREPPING YOUR CURLS FOR YOUR CULY CUT
A hair detox or clarifying is highly recommended prior to your scheduled appointment if you are using products that are heavy laden with butters, oils (coconut oil), or silicones (plastics) as this can affect the hair’s ability to hold hydration and a curl and therefore my ability to give a more accurate cut. It is important to wash, detangle, and dry your hair with the natural curl pattern prior to your appointment so that I may provide you the best service. Please do not pull your hair into a ponytail, twists, braids, or anything that will alter the curl pattern prior to a cut or color appointment.
I recommend that clients wash their hair with a gentle and moisturizing cleanser, apply a water soluble conditioner, and a water soluble styling product with hold. If you are unsure/don’t have products that fit this description, don’t panic. Use what you have at home. I always make custom recommendations on products at the time of appointment after an in depth hair analysis. Clients can dry however they are most comfortable, air dry, hood dry or diffuser are all perfectly fine.
WHAT TO EXPECT FOR YOUR FIRST CURLY CUT
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Let’s chat! An in-depth consultation that includes a hair analysis where we discuss and finalize our mutually shared vision of your #hairgoals !
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I will conduct my initial cut of our agreed upon general shape
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You will receive any needed hair moisture, protein, scalp, Olaplex or other treatments for noticeably softer and healthier hair same day!
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I will style your hair to maximize your unique texture definition, shine, volume, and bounce.
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I will complete the final touches to your cut and style for your beautiful and custom one of a kind
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You will receive your appointment notes to take home with custom recommendations for your personal curl routine.
I can’t wait to see you!
Please do not come with your hair up in a bun, braids or twist out. Not following these instructions may result in having to reschedule your appointment.
**Curly cuts and some color service appointments are 2 hours or longer, please plan child care accordingly, salon is not set up for children.